Service Manager

Champion Powersports is looking for an experienced, motivated, and customer-focused Service Manager to lead our service department in Athens, Alabama. We’re seeking a strong leader who understands the powersports industry, knows how to build a high-performing team, and is committed to delivering an exceptional customer experience.

If you have a passion for ATVs, side-by-sides, and powersports equipment — along with the leadership skills to keep a service department running efficiently and profitably — we want to hear from you!

What You’ll Do

• Recruit, lead, coach, and develop service technicians and service department staff.
• Oversee daily service department operations, workflow, scheduling, and repair turnaround times.
• Deliver outstanding customer service from initial check-in through final delivery.
• Communicate clearly with customers regarding service recommendations, repair estimates, timelines, and costs.
• Monitor department performance, labor sales, productivity, efficiency, and profitability.
• Ensure repairs are completed accurately, safely, and in accordance with manufacturer standards.
• Manage warranty claims, service documentation, parts coordination, and customer follow-up.
• Assist with look up and availability of parts required for repair of off-road vehicles
• Supervise and review required documentation for sales, ordering, tracking, receiving, and inventory management of parts and accessories
• Maintain a clean, organized, safe, and professional service department.
• Resolve customer concerns professionally and work to build long-term customer loyalty.
• Partner with dealership leadership and other departments to achieve overall business goals.

What We’re Looking For

• Previous service management or service leadership experience, preferably in powersports, automotive, marine, or a related industry.
• Strong leadership, communication, organization, and problem-solving skills.
• A customer-first mindset and the ability to build lasting relationships.
• Understanding of service department operations, labor sales, technician productivity, and repair processes.
• High level mechanical knowledge of off-road power sports vehicles (ATVs, UTVs, etc)
• Strong organizational and leadership skills with the ability to manage multiple priorities in a fast-paced dealership environment.
• Strong attention to detail and a commitment to quality and accountability.
• Proficiency with computers and service management systems.
• A passion for powersports and a desire to help customers get the most out of their riding experiences.

Preferred: Powersports dealership experience, manufacturer warranty experience, and a demonstrated track record of improving service department performance.

What We Offer

• Competitive performance-based compensation
• Benefits including Health/Dental/Vision insurance, Paid vacation & holidays
• Opportunity to lead and grow an established service operation.
• A team-oriented work environment surrounded by powersports enthusiasts.
• 5-day work week
• The chance to turn your passion for powersports into a rewarding career.

Join the Champion Powersports Team!

Our goal is to provide customers with outstanding service and an exceptional ownership experience. We’re looking for a Service Manager who takes pride in their work, leads by example, and understands that a great service department is built on great people.

Ready to take the lead? Apply today!

Position: Full-Time Service Manager – Powersports
Location: Champion Powersports, Athens, Alabama

To apply, submit your resume and a brief summary of your service management experience. We look forward to meeting you!